Southern Cross recently received some great feedback through Westfield Australia’s Facebook page. Fantastic work from our team at Westfield Parramatta!
Colonnades Mother’s Day Surprise
To celebrate Mother’s Day and show our appreciation for all the incredible women in our lives, Southern Cross group teamed up with Vicinity Centres to conduct a special Mother’s Day initiative at Collonades Shopping Centre in South Australia. From May 7th to 9th, once every hour, Southern Cross security officers randomly selected a lucky mother to receive a small gift of a bouquet of flowers, a box of chocolates and a card to show our thanks for all the hard work they do. All of the chosen mothers were pleasantly surprised by the gesture, one mother reportedly expressing her gratitude by saying “Wow! It looks like I’m getting something for Mother’s Day after all!”.
That’s fantastic customer service!
Customer Service Excellence
Southern Cross Group are proud of the excellent customer service skills displayed by our staff. A recent example of this took place at Westfield Hurstville where team members Peter, Bill and Bianca all went out of their way to help Westfield customers.
Peter showed true compassion when he helped an elderly lady through the centre, took her to the taxi rank, booked the taxi and waited until it came.
Bill also went that extra mile with an elderly lady who was feeling dizzy. He helped her where the medical centre would not, by simply doing a read of her blood pressure.
Bianca made such a great impression with a customer in making sure that she enjoyed her experience at The Rooftop Dining that the customer called to say how impressed she was.
The Hurstville team also made an enormous effort to assist and comfort a young girl with autism who was involved in an incident at the centre. The mother of the child even called to express her gratitude.
Great work team, you’ve truly provided an excellent demonstration of our core company values: Loyalty, Courage, Respect, Integrity and Honesty.
Southern Cross Group
Southern Cross Group Services win at the Western Sydney Business Awards for Excellence
Building upon our success last year, when CEO Sam Johnson won the ‘Young Entrepreneur of the Year’ award, Southern Cross is delighted to be honoured at the Western Sydney Awards for Business Excellence (WSABE) 2015 award: a win in Excellence in Business category and a finals berth in the Excellence in Innovation category.
WSABE is hosted by the Parramatta Chamber of Commerce and recognises businesses within the Greater Western Sydney region for their outstanding achievements and success.
Southern Cross Group’ victory in the Business Excellence category highlights our success in attaining significant growth and demonstrating the specific strategies and processes implemented to achieve sustainable growth in the 2014 financial year.
The Excellence in Innovation award recognises businesses that have made significant contributions to their industry through the introduction or improvement of an idea, method, technology, process or application. Southern Cross Group achieved a finalist status in this category via the implementation of industry leading practices of numerous innovations such as our proprietary IT system, C.R.O.S.S.
The evening was also a great chance to rub shoulders with other successful up-and-coming companies, entrepreneurs, and established businesses from Western Sydney. Southern Cross Group is once again grateful and humbled to be a part of such a fantastic event and we look forward to next year’s awards with an eye on the future.
Awards
Southern Cross Group Wins OSPA Outstanding Guarding Company Award 2015
The evening of October 22nd 2015 saw the elite of Australia’s Security Industry gather at Sydney’s prestigious Westin Hotel to attend the first annual ASIAL Outstanding Security Performance Awards (OSPAs). The OSPA awards were conceived by Australia’s leading security industry body to acknowledge and reward outstanding performance and achievement in a range of categories, and Southern Cross Group Services are delighted to be the inaugural winner of the ‘Outstanding Guarding Company’ award for their security division.
In an event attended by leading security companies from across Australia, the highly respected panel of judges selected Southern Cross Group Services as the most outstanding Provider of Security Guards in Australia. Based on a criteria of extensive research on key factors that contribute to and characterise outstanding performance, the OSPA’s pride themselves on being Independent, Credible, Transparent and Respectable.
As a company that recognises that people are the core of our business and success, we feel this is a true vindication of our commitment to and focus on our frontline personnel, who form the bedrock of any successful organisation. GGM Stephen Butt (CSM) confirmed this commitment, saying: “People are our passion. We are ecstatic for our front line staff! We have great people working for us, and we are proud of our leadership programme aimed at developing our teams”. CEO Sam Johnson, who has built Southern Cross Group from the ground up over the past decade was visibly proud as he stated “We invest in people and technology and all that hard work has paid off”.
Awards