Customer Service Excellence
Southern Cross are proud of the excellent customer service skills displayed by our staff. A recent example of this took place at Westfield Hurstville where team members Peter, Bill and Bianca all went out of their way to help Westfield customers.
Peter showed true compassion when he helped an elderly lady through the centre, took her to the taxi rank, booked the taxi and waited until it came.
Bill also went that extra mile with an elderly lady who was feeling dizzy. He helped her where the medical centre would not, by simply doing a read of her blood pressure.
Bianca made such a great impression with a customer in making sure that she enjoyed her experience at The Rooftop Dining that the customer called to say how impressed she was.
The Hurstville team also made an enormous effort to assist and comfort a young girl with autism who was involved in an incident at the centre. The mother of the child even called to express her gratitude.
Great work team, you’ve truly provided an excellent demonstration of our core company values: Loyalty, Courage, Respect, Integrity and Honesty.