1300 55 74 34

Terms and Conditions

  1. Payment Methods
    1. By post to: Southern Cross Group Services Pty Ltd
      PO BOX 6191
      Wetherill Park NSW 2164
    2. Cheques payable to: Southern Cross Group Services Pty Ltd
    3. By Credit Card:Call Southern Cross to make your payment from your credit card. A 3% transaction fee may apply to Mastercard and Visa credit card payments.
    4. Payment terms are seven (7) days from date of invoice unless otherwise negotiated.
    5. Alarm Monitoring/Mobile Patrols are charged in advance and invoiced monthly. Payment is due within seven (7) days of notice.
    6. All payments received are credited to the oldest debt first.
    7. In the event that your account is overdue, default interest will be payable at our discretion at 3% per month (or part of month) on any amount overdue. You acknowledge that payment of default interest is without prejudice to our other rights and remedies. If we take action to recover any amount due to us; you agree to pay all our costs of debt recovery of overdue debt (including solicitor/customer and debt collection costs). Such costs and expenses shall bear interest at the rate specified in this clause, from the date seven (7) days after we provide details of the costs and expenses to you up to the date of full reimbursement.
  2. Conditions of Service
    1. Southern Cross will be required to perform duties as outlined in your quotation or Service Agreement.
    2. In the event of non-payment the services under the Agreement may be discontinued.
    3. Variation of Service: Southern Cross may agree at any stage of its operation to vary the service. The variation will come into operation from the date agreed by both parties.
    4. Cancellation of Service: For contracted services, please refer to the Service Level Agreement
      For Casual Requirements: Either party may at any time make a written agreement to terminate this agreement by the provision of one (1) month’s notice in writing, unless agreed otherwise.
    5. Suspension or Cancellation of Work: For contracted services, please refer to the Service Level Agreement.
    6. For Casual Requirements: A minimum of four (4) hour notice is required for all cancellation of services, otherwise a cancellation fee may incur.
      Section 38A – Security Industry Act 1997 Disclosure
    7. Minimum Shifts: The minimum shift engagement for services is four (4) hours.


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About Us
Founded in Sydney in 2005, Southern Cross Group is one of the few remaining, wholly owned Australian Facility services company with a focus on delivering Facility and Technology solutions. Working in partnership with our clients, Southern Cross Group provide a consultative approach to truly understand our clients’ needs. We deliver comprehensive integrated services to over 800 client sites across Australia. We provide a wealth of experience and solutions in complex environments, ranging from retail, commercial/corporate, infrastructure, government, health, industrial, manufacturing, events and entertainment. Southern Cross Group – where facility and technology solutions merge to deliver peak efficiency. Read more
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    © 2021 Southern Cross Group
Southern Cross Group does not provide installation or advice in regard to security systems in Victoria or South Australia

Australia Company Reg Info: NSW M/L 409120438 | VIC M/L 79535610S | QLD M/L 3370748 | SA M/L ISL 241577
WA M/L SA40794 | ACT M/L 17502119 | TAS M/L 20207 | NT M/L 297

New Zealand Company Reg Info: 6349236 | License Number: 20-067010

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