TrainingTraining Terms and Conditions

Southern Cross Training is a Registered Training Organisation (RTO No: 41086)

Training Terms and Conditions

“Course” means any course, unit or units of learning you purchase from Southern Cross Training (INT).

“Course Fees” means the amount payable by you to purchase the Course Materials.

“Course Materials” means all material provided from Southern Cross Training (INT) to you following your enrolment in a Course, including but not limited to:

  • CDs, DVDs or similar media;
  • Online learning material (including login passwords).
  • Assessments and examinations (which may be provided online).
  • Mentoring and tutoring (which may be provided online).
  • Texts and/or other written material.

“Delivery Address” means the address nominated by you at the time of enrolment.

“Enrolment” means your enrolment in a Course, and is subject to:

  • You providing all necessary information to enable Southern Cross Training (INT) to facilitate and confirm your enrolment in a Course.
  • Full payment of the Course Fees to Southern Cross Training (INT).
  • The final approval of your enrolment by the Training Provider (as provided for in these Terms and Conditions).

“Enrolment Date” means the date on which your Enrolment is confirmed by Southern Cross Training (INT) or such other date as determined by Southern Cross Training (INT).

“GST” means Goods and Services Tax (GST).

“Online Learning System” means an internet based system hosted by the Training Provider for delivery and management of the Course. The Online Learning System may include, but is not limited to, online learning material, online mentoring and tutoring and online assessments and examinations.

“Program Rules” include any rules, regulations, standards policies, codes, charters and guidelines prescribed and/or endorsed by the Training Provider as in force from time to time.

“Southern Cross Training (INT)” means Southern Cross Training (INT) Pty Ltd.

“Service” means the provision of the Course from Southern Cross Training (INT).

General

You acknowledge and agree that your Enrolment and participation in any Course is subject to these Terms and Conditions, any Program Rules that apply to the Course.

Prior Approval by Training Provider

You acknowledge and agree that your Enrolment in any Course is subject to the final approval of the Training Provider and that such approval may be given or withheld at the sole discretion of the Training Provider. In the event that your Enrolment is rejected by the Training Provider, you will be provided with a full refund of any Course Fees within 14 business days from the date the Training Provider advises Southern Cross Training (INT) of the rejection of your Enrolment.

Course Fees

Your Enrolment is subject to the full payment of any Course Fees. Subject to any exception outlined below, Course Fees cover all Course Materials. Course Fees are GST inclusive where GST is applicable.

Course Materials Exclusions

Course Materials (and Course Fees) do not include personal stationery, special materials outside of the Course’s prescribed texts and any other study related material you may elect to purchase.

You are entirely responsible for any costs and expenses related to accessing and/or running the Course Material on any computer system.

Non-transferable

Your Enrolment in a Course is personal to you and may not be transferred to any other person for any reason whatsoever.

Delivery of Course Materials

The Training Provider will use its best endeavours to deliver the Course Materials to the Delivery Address within 15 business days from the Enrolment Date.

Southern Cross Training (INT) and/or the Training Provider will not be responsible for the costs of any redirection of the Course Materials where you fail to provide Southern Cross Training (INT) with your correct delivery address, or fail to notify Southern Cross Training (INT) of any change to the Delivery Address after the Course Materials have been dispatched.

You will be responsible for the cost of replacing any lost or damaged Course Materials after they have been received by you, including the cost associated with delivering replacement Course Materials.

Course Materials Queries and Complaints

Course Materials are provided directly by the Training Provider.

Any queries or complaints relating to the Course Materials should be directed to the Training Provider. Upon request, Southern Cross Training (INT) will provide the relevant contact details for the direction of such queries and complaints.

Assessments

The mode of assessment varies from Course to Course and may include online assessments, submission of written assessments and examination (or any combination thereof). Southern Cross Training (INT) and the Training Provider reserve the right to change the mode of assessment applicable to a Course at any time in their sole discretion, including after your Enrolment.

Changes in line with national industry standards

If during your Enrolment, the qualification in which you are enrolled is updated in line with national industry standards, the Training Provider reserves the right to transition you into an alternate course. If this becomes necessary, the Training Provider will advise you of the change and the arrangements which will be available for you to complete your alternate course.

Time Limits

You are required to complete Diploma and Advanced Diplomas within three years from the Enrolment Date. All other Courses must be completed within two years from the Enrolment Date.

Refunds

To the maximum extent permitted by law, Southern Cross Training (INT) has no liability to provide you with a refund of the Course Fees paid (in whole or in part)

Copyright and Intellectual Property

All Course Materials are protected by copyright and are intended only for your individual learning purposes.

You must not publish, copy, sell, broadcast or otherwise reproduce or distribute any of the Course Materials otherwise than as permitted by law.

Course Materials provided to you may contain licence agreements. Your enrolment is subject to your compliance with any applicable licence agreements.

You indemnify and release Southern Cross Training (INT) in respect of any action or claim that may arise as a result of your use of any Course Materials otherwise than in accordance with these terms and conditions.

No Warranty or Guarantee as to Career Advancement and Improved Remuneration

Southern Cross Training (INT) does not represent, warrant or guarantee (expressly or impliedly) that your Enrolment, or completion of any Course, will result in, or improve the likelihood of, you securing any kind of employment or other benefit.

Where you are employed or engaged as an employee or consultant, Southern Cross Training (INT) does not represent, warrant or guarantee (expressly or impliedly) that your Enrolment, or completion of any Course will result in, or improve the likelihood of, you receiving an increase of remuneration or any other benefit.

You are solely responsible for ensuring that the purchase of, and your Enrolment in, any Course is appropriate to your specific needs and objectives.

No Warranty or as to Successful Completion of Course

Southern Cross Training (INT) does not represent, warrant or guarantee (expressly or implicitly) that you will meet assessment criteria and successfully complete the Course.

Whilst every effort is made by Southern Cross Training (INT) and the Training Provider to ensure that the Course Materials are accurate and sufficiently detailed to allow you to attain the competency, skills and knowledge to meet assessment requirements and complete the Course, you are solely responsible for ensuring that you undertake the steps required to meet and fulfill all Course requirements.

Computer Compatibility

Southern Cross Training (INT) strongly recommends that before enrolling in any Course you confirm the compatibility of your computer system with the Course Materials that may be supplied in CD or DVD format and/or via the Online Training System.

Southern Cross Training (INT) accepts no responsibility for the incompatibility of Course Materials with your computer system.

For the avoidance of doubt, Southern Cross Training (INT) will not refund Course Fees on the basis of incompatibility of the Course Materials with your computer system.

Errors in the Course Material

Whilst every effort is made by Southern Cross Training (INT) and the Training Provider to ensure the accuracy of Course Materials, Southern Cross Training (INT) does not represent, warrant or guarantee that Course Materials will be error free, accurate and/or up to date at all times.

For the avoidance of doubt, Southern Cross Training (INT) will not refund Course Fees on the basis that Course Materials were not error free, accurate and/or up to date.

Access to Online Learning System

Southern Cross Training (INT) will use reasonable endeavors to ensure that the Online Learning System is accessible by you.

However, Southern Cross Training (INT) provides no warranty that the Online Learning System will be accessible by you.

 

Contact Us

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  • It is my belief that Southern Cross’ client focused approach, in conjunction with the time they have taken to meticulously review our location’s needs, places them a cut above the competition.
    Kirin Lindop Venue Operations and Business Development Manager. Cronulla Sutherland Football Club
  • In my opinion, Southern Cross’ approach to contract management sets them apart from their competitors.
    Robert Alam National Facilities Manager of Calvary Care
  • Southern Cross are successful in helping me add sustainable value to the business and I would not hesitate recommending them.
    Brian Sankey National Security Manager, British American Tobacco Australia

Awards

OSPA and NSW Business Chamber Awards Winner - 2015 wsabe-employer-choice-award-2017

Our Certifications

Best Practice Australia Certified CM3 Certified

Our Clients

Vicinity Centres NSW Government Investa Westfield Merlin Group Cronulla Sharks

We Support

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